The Home Club, which launched in 2019, has 378 tenancies already under its belt, it’s a business whose tenacious commitment to customer service, and doing things differently, is finding a welcoming home in this corner of Surrey.
As rentals in the Southeast have risen by 11%, the trend to move away from the city continues. Stock is at a premium still after the initial surge of house sales post lockdown 1.0 has now reduced by 26%, so the opportunity for single family property landlords is considerable. More tenants are looking for properties in the thriving market town of Guildford, with its proximity to London and career opportunities.
Founders, Jerry Pfletschinger and James Hay firmly believe that managing property for both landlords and tenants is rooted in transparency, and local area knowledge. Single property landlords are becoming more prevalent in Guildford specifically and it can be challenging to navigate the legislation involved, this where The Home Club excel. Helping people achieve their goals and providing on-going customer service and care is key to the business, and the numerous 5* Google reviews demonstrate this.
The team is made up of people with complimentary skills, with only one career estate agent in James Hay, who successfully managed a 6-branch agency in the area previously. Personality and passion are important in a market that has seen many new landlords recently and The Home Club team all share a common goal – to provide the best possible experience for the people they work with. Customer service is king.
Since inception, The Home Club has believed in an honest and open relationship with landlords and tenants, and its business model reflects that integrity. Pfletschinger says: “I had first-hand knowledge of both being a landlord and a tenant in Guildford and found the experience could, at times, be frustrating. When I had a chat about this with James, a career estate agent and long time friend, we decided to do things differently. My background in advisory financial services was rooted in strong on-going relationships. Coupled with our local knowledge we knew we could help make a difference to people looking to live in the wonderful town of Guildford”.
James Hay says: “At The Home Club we don’t conform to the traditional letting agency mould, we think and do things differently, our clients are reaping the benefits of this and we’re really enjoying doing it.”
The Home Club is here to work with the people and businesses of Guildford to make everyone feel at home.